Marchai Bruchey is a highly respected consultant with experience in CRM, CCM and Customer Experience. In her consulting practice, she is recognized for her ability to see the big picture while delving into the complexity of the issues which has resulted in improved company strategy alignment and customer experience and engagement strategies that put the customer at the heart of any business. Prior to founding her consulting practice, Marchai spent 25 years in senior leadership positions in enterprise B2B software companies serving most recently as the Chief Customer Officer at Thunderhead as well as the Chief Marketing Officer. She also held the position of Chief Marketing Officer at Chordiant Software and KANA Software. She is a recognized leader in CRM, CCM, Customer Experience and Customer Engagement and regularly works with the venture capital community advising on investment opportunities. She has been quoted in leading publications globally as well as speaking at industry conferences.